Returns

Should I tell you if I am returning an item?

Yes, if you would like to return an item please contact us first so that we can book in your return and advise you on return postage options.

My item is broken, what do I do?

In the unfortunate event that your item does not work, please contact us and we can arrange for an exchange or a refund.

Can I return an item I no longer want?

Yes, please refer to our refund policy and if you have any questions please do contact us and we will be happy to help.

Do I have to pay for returns?

If you are returning a faulty item then you will not be charged for the return postage and we will advise you on the return postage options. 

If you are returning an item because it is no longer needed, you will be liable for the return postage but we can arrange the returns through our discounted courier service that is also tracked for piece of mind.